FAQs

Yes, all products have a limited production run and when they are all sold out, they will not be re-stocked. This helps to ensure that your purchase is unique and collectable. The production process varies for each product which may also factor into the availability. Typical product runs are between 25 and 100.

Yes, David Rivera is Rivera Media's primary artist and designer, however we will from time-to-time offer products designed by other artists. Those products will be separated into a "Guest Artists" category with attribution so you know who did which piece. Any product not in the "Guest Artists" category is by default, created by David Rivera.

All products are made-to-order to negate the need to stock lots of inventory. When a product is ordered, it can take between 1-4 days to manufacture, and 7-10 days after that to arrive. Depending on the shipping options chosen, on average a product will usually arrive around 7-14 business days from the order date.

Yes. When you place and order, you will receive an email with a tracking number. Your tracking number can also be found in the "Orders" section of your account on this site.

Yes! Please refer to each product's sizing chart for specific dimensions.

All orders are charged in USD.

If your order arrives damaged or defective, please take photos of the items and packaging and contact us.

We stand by the quality of our products, if you have any issues with your Rivera Media art products, please contact us for replacement or repair.

If you wish to cancel or modify an order, please contact us as soon as possible because once your order is in production, we are unable to make changes.

If you have an active subscription and your payment fails, the subscription charge will automatically be attempted again 3 days later. If it fails again, your subscription will be canceled.

Yes. You can cancel your subscription from your account on this website. You can also contact us if you have any issues.

Sometimes, depending on the project and David's current workload. But feel free to pitch a project either way. It never hurts to ask right?

Please contact us with any additional questions. If you are contacting us about an order, please include the order number.

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